Last Updated: [11-17-2025 ]

At Clevorax Store, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a simple and hassle-free return and refund process.

1. Return Timeframe

You may request a return within [7 / 14 / 30 days] from the date you received your item. (Choose the timeframe that fits your business.)

2. Conditions for Returns

To be eligible for a return:

  • The item must be unused and in its original condition.
  • The product must be in its original packaging, including tags or seals (if any).
  • Proof of purchase (invoice or order confirmation) is required.

3. Non-Returnable Items

The following items cannot be returned:

  • Used or opened personal care, cosmetic, or hygiene-sensitive products.
  • Customized or personalized products (if applicable).
  • Downloadable or digital goods.
  • Clearance or final-sale items (optional — you can keep or remove this rule).

4. How to Request a Return

To start a return:

  1. Contact our support team at [Your Email] or through the Contact Us page.
  2. Provide your order number, product name, and reason for return.
  3. Once your request is approved, we will send you the return instructions and shipping address.
  4. Ship the item back to us. Using a trackable shipping method is recommended.

5. Return Shipping Costs

  • If the product received is damaged, defective, or incorrect, we will cover the return shipping cost.
  • If the return is due to a change of mind, the customer is responsible for return shipping fees.

6. Refund Process

  • After we receive and inspect your returned item, we will notify you of the refund approval.
  • Refunds will be processed within [5–10 business days] after approval.
  • The refund will be issued to your original method of payment.
  • You may choose store credit or product exchange instead of a refund (optional).

7. Damaged or Defective Items

If you receive a damaged or defective product:

  • Contact us within [48 hours / 7 days] of delivery.
  • Provide photos or video of the defective item (if required).
  • We will offer a replacement or a full refund at no extra cost to you.

8. Order Cancellation

  • Orders can be canceled before they are shipped.
  • If the order has already been shipped, cancellation is not possible — in that case, you may request a return after delivery.

9. Contact Us

If you have any questions regarding returns or refunds, feel free to contact us:

  • Email: Info@cloveraxstore.com
  • Phone:+351911039258
  • Contact Page: Contact Us

10. Policy Updates

We may update this Return & Refund Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” 17-11-2025.